SUPPORT

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(08) 9000 2727

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173 Boulder Road, Kalgoorlie

Managed Services

MSP Script Full - For geeky eyes only

Here at Kalgoorlie IT, we’re all about openness and honesty, that’s why we’re happy to share our internal workings with our clients.

If you’re looking to get the full rundown of all the security policy and changes we make to your Microsoft Windows and 365 infrastructure, please download the file to the right. This file is subject to change without notice and maybe in draft. 

Please note: It is supplied for information only and cannot be relied upon that it is up to date. Please talk to your account manager to enquire about the most up to date version.

Download

Our Supported Technology Platform

These are minimum standards for hardware and software that you need to have in place in order for us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our Minimum Standards, support will be provided at our discretion and may not be covered by your service agreement.

Servers

HP (preferred), Dellor IBM servers with the following characteristics:

  • Redundant PSU
  • Warranty: Current
  • CPU: Intel Xeon
  • RAM: 16+ GB
  • OS: Windows Server 2016+
  • Storage: RAID
  • Dell iDRAC, HP iLO or similar

Computers

Business or Enterprise models with the following characteristics:

  • Make: Dell (Optiplex, Latitude, Vostro, Precision) / Microsoft Surface / HP (Pro, Elite & Z Series) / Lenovo (ThinkPad / ThinkCentre) / Apple Mac
  • Warranty: Current
  • CPU: Intel i5+, 8th Gen+
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM for Full Disk Encryption

Accessories

  • Power Backup: APC
  • Powershield

Firewalls / Routers

  • Cisco
  • Cisco Meraki MX
  • Watchguard
  • Ubiquiti Unifi USG/ UDM
  • Mikrotik

Core Switches

  • Cisco Meraki MS
  • Ubiquiti Unifi
  • Mikrotik

WiFi APs

  • Cisco Meraki MR
  • Ubiquiti Unifi UAP
  • Mikrotik AP
  • Ruckus AP

Email, Productivity Platforms

  • Microsoft Office 365 (preferred)
  • G Suite

Cloud Platforms

  • Azure
  • AWS

Operating Systems

  • Windows 10 Pro / Enterprise
  • Apple Mac OS Mojave+
  • Windows Server 2016+

Storage

  • Synology
  • Qnap
  • Netgear
  • Dell

Coworking Platforms

  • Nexudus (preferred)
  • OfficeRND
  • Cobot

Access Control

  • Brivo (preferred)
  • Salto
  • Kisi
  • DoorFlow

Print Management

  • Papercut (preferred)
  • Ezeep
  • Printix
  • Microsoft Universal Print