Repairs and diagnosis
A practical starting point for hardware faults, operating-system errors, startup problems and performance issues.
01 — Home IT and retail
Straightforward local help for computers, upgrades and home IT.
Bring in a computer, ask about a repair, discuss an upgrade or speak to a local technician before you spend money on the wrong next step.
02 — Typical situations
When it is better to get local advice before spending money.
- A computer is slow, unreliable, damaged or no longer doing the job.
- You need help with a repair, upgrade, data concern or new device decision.
- You want to bring a device to a local store and speak with a technician.
- You need to know whether to repair, upgrade or replace before spending money.
03 — Scope of service
Help at the store and through the workshop.
Upgrades
Advice and installation for RAM, storage, graphics, cooling and other upgrades where they are the sensible option.
Data and setup help
Help with everyday data concerns, device setup, security cleanups and technology changes at home.
Store advice
A local conversation before you buy, repair or upgrade a computer, accessory or piece of equipment.
04 — How it works
From first question to a clear option.
- 1
Describe what the device is doing and what you need it to do.
- 2
Bring it in, call the store or ask how the issue should be assessed.
- 3
We explain the available options so you can decide whether to repair, upgrade or replace.
HQ
05 — Local service point
Home technology is easier to deal with when there is a local place to take the question.
The store and workshop at 173 Boulder Road give home and retail customers a practical alternative to trying to diagnose every issue through online advice alone.
06 — FAQ
Home IT and retail questions.
Can I bring my computer in?
Yes. Call first for an urgent or unusual problem, or visit the store to discuss the right next step.
Can you tell me if a repair is worthwhile?
Yes. The point is to help you choose the sensible option, not to make every device repairable at any cost.
Can you help with a new computer?
Yes. Explain what you use it for and the team can help you consider an appropriate option.
07 — Next step
Start with the issue, then decide the sensible next step.
Use the home and retail enquiry route, call the store, or visit when you are ready to talk it through.