Managed clients
I am an existing managed client.
Use the support process your business has been given, or call the team if you need help deciding the right route.
Call (08) 9000 2727Existing client support
Use remote support only when you have been asked to.
If a Kalgoorlie IT technician has directed you to start a support session, use the appropriate route below. If you are unsure, call first.
Home and retail
I have been asked to start remote support.
Only download remote-support software when you are speaking with, or have been specifically instructed by, a Kalgoorlie IT team member.
Download home support toolNot sure?
Call before you download or share access.
If you do not recognise the request or are not already in contact with the team, call or email Kalgoorlie IT. Never start a remote session because an unexpected caller asked you to.
support@kalgoorlieit.com.auNew to Kalgoorlie IT?
Remote support is not the starting point for a new engagement.
Start with the business or home/retail conversation so the right support route can be established.